Disclaimer

Last updated: November 2025

General information only

FOLO-UP provides information and tools to help identify unsafe products sold online, understand recalls and alerts, and support follow-up action by consumers, regulators, and other stakeholders.

While we try to keep our information accurate and up to date, it is provided for general information only. It is not intended to cover every product or scenario, and it should not be relied on as a substitute for:

  • product instructions, warnings, and safety information from manufacturers
  • official guidance from regulators or standards bodies
  • independent professional or legal advice

No guarantee of completeness

Our data is based on information available at the time, including public recall notices, safety alerts, and reports from users. We cannot guarantee that:

  • every unsafe or non-compliant product is listed
  • all information is complete, accurate, or free from error
  • online marketplaces will act on the information we provide

The absence of a product from our database does not mean it is safe.

No endorsement

References to any company, marketplace, brand, product, or service on FOLO-UP do not imply endorsement or approval unless we explicitly say so. Likewise, being mentioned in a case study, pilot project, or compliance initiative does not mean we guarantee the safety of all products sold by that organisation.

Limitation of liability

To the fullest extent permitted by law, FOLO-UP and Irelco Ltd will not be liable for any loss or damage arising from:

  • your reliance on information or tools provided on this Site
  • any decision to purchase, use, or remove a product based on our information
  • any unavailability, interruption, or malfunction of the Site

This does not exclude or limit liability where it would be unlawful to do so, for example for death or personal injury caused by our negligence or for fraud.

If you are unsure

If you are worried about a specific product or situation, you should consider contacting the manufacturer, the retailer or marketplace, your local Trading Standards service, or another appropriate authority. Our information is intended to support, not replace, those channels.

Contact us

If you have questions about this disclaimer, please contact us.