Marketplace safety, rebuilt

Report unsafe products online and track the outcome.

FOLO-UP helps consumers, enforcement teams, and responsible businesses report unsafe products online, connect those reports to public safety intelligence, and track the case from submission to action.

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The FOLO-Up Briefing

Consumer safety briefings and communications

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Marketplace enforcement

An OPSS report said listings for a serious-risk 500W plug-in heater had been removed from five marketplaces in December 2022. In June 2026, a Commons committee member said he found nine apparently identical heaters on eBay and bought four. The case exposes the gap between deleting a URL and suppressing a dangerous product.

  • 5 marketplaces were named in the December 2022 OPSS removal notice
  • 9 apparently identical heater listings were found on eBay in June 2026; an MP said he bought 4
  • Which? relisted an identical-looking heater from the same seller on 4 marketplaces after removal
  • 1.6m+ webpages were scanned by the EU eSurveillance crawler in 2025
  • 20,800+ webpages offered products already recorded in Safety Gate
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Portable 500W plug-in fan heater, remote control and instruction leaflet photographed for OPSS Product Safety Report 2212-0070.

Article 5 of 10 : Removed, relisted, resold: why deleting one unsafe listing is not enough

Who FOLO-UP is for

Consumers

Report unsafe products, download forms, and get practical safety guidance before and after purchase.

Use the reporting and checking routes below.

Industry

Access compliance guidance and emerging tools for platforms, importers, distributors, and sellers.

Industry

Regulators

Read reporting on what FOLO-UP is finding on online marketplaces.

FOLO-UP reporting

Four clear ways to use FOLO-UP

How to report an unsafe product online

Use our unsafe marketplace listing report to send the product name, seller, URL, hazard details, and supporting evidence.

Learn how to report it

Check an existing case

Use your FOLO-UP reference to see the current status of a report and follow the next step in the workflow.

Track my report

Check product safety before buying online

Use the pre-purchase checker and category pages to look for known recalls, safety alerts, and warning signs.

Check a product

Project Team

FOLO-UP's co-founders lead delivery, technical direction, partnerships, research, and specialist support.

Joffrey Bogemans Founder and developer

Joffrey Bogemans

Product lead and founder, focused on building FOLO-UP around real-world unsafe marketplace reporting and consumer protection.

Alan Duval Business development and partnerships lead

Alan Duval

Leads partnership and growth work, with a background in customer service, technical support, and major-client project delivery.

View advisors
OPSS campaign image: shopping online and product recalls.
OPSS campaign

My safety: online shopping

FOLO-UP complements the OPSS campaign by helping people make fast checks before they buy, report unsafe products they have already bought, and connect those reports to a structured follow-up journey.

  • Read official OPSS guidance for safer marketplace shopping
  • Use FOLO-UP to check a product before purchase
  • Report unsafe listings that are already on sale
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